Centre de santé et de services sociaux de Témiscaming-et-de-Kipawa

Watchdog and Quality Control Committee

Establishment and Composition of the Watchdog and Quality Control Committee

With a view to improving the quality of services offered, and in a manner respectful of individual and group rights, the Board of Directors shall create a Watchdog and Quality Control Committee that is mainly responsible for ensuring that it follows up, with the Board, on the recommendations made by the Local Service Quality and Complaints Commissioner or the Health and Social Services Ombudsman regarding complaints or interventions made under this Act or the Act Respecting the Health and Social Services Ombudsman (R.S.Q., Chapter P-31.1).

The Committee shall be composed of five (5) members, including the Executive Director and the Local Service Quality and Complaints Commissioner. The other three (3) members shall be selected by the Board of Directors from among members who do not work for the institution or do not practice their profession in any of the centres operated by the institution. Moreover, one of the three (3) members selected by the Board of Directors must be one of the members designated by the Users Committee to serve on the Board.

Functions of the Watchdog and Quality Control Committee

The Watchdog and Quality Control Committee shall ensure that the Board of Directors effectively fulfills its service quality responsibilities, particularly those regarding pertinence, quality, safety, and effectiveness of the services provided, the enforcement of user rights, and diligent handling of user complaints.

To this end, the Watchdog and Quality Control Committee shall perform the following functions:

• Receive and analyze reports and recommendations submitted to the Board of Directors on the pertinence, quality, safety, or effectiveness of the services provided, enforcement of user rights, or the handling of user complaints.  The Watchdog and Quality Control Committee is also responsible for coordinating all the activities of the other authorities established within the institution, exercising the responsibilities relating to any elements mentioned in this paragraph and ensuring that their recommendations are followed up;
• Establish systemic links between these reports and recommendations and draw from them the conclusions required to make the recommendations under the following paragraph;
• Make recommendations to the Board of Directors on the actions to be taken following these reports or make recommendations to improve the quality of user services; 
• Ensure that it follows up, with the Board of Directors, on the Board’s implementation of the recommendations made under the preceding paragraph;
• Promote collaboration and cooperation among the parties involved in the first paragraph of this list;
• Ensure that the Local Service Quality and Complaints Commissioner has the necessary human, material, and financial resources required to carry out its responsibilities effectively and efficiently;
• Exercise any other function that the Board of Directors considers useful in fulfilling the mandate entrusted to the Committee under the first paragraph.