Centre de santé et de services sociaux de Témiscaming-et-de-Kipawa

User Rights

Did you know ...?

1. that you have the right to be informed on available services and how to obtain them?
2. that you have the right to receive adequate, personalized, and safe services?
3. that you have the right to choose the professional or the institution where you wish to receive the services?
4. that you have the right to participate in decisions that concern you?
5. that you have the right to be informed on your health condition and possible solutions and their consequences before agreeing to care?
6. that you have the right to access your file and that it is confidential?
7. that you have the right to freely accept or reject care, either personally or through your representative?
8. that you have the right to be treated with respect and that you must be respectful, in turn, to the staff?
9. that you have the right to receive care in emergency situations?
10. that you have the right to receive services in the English language if you are an English user, depending on the government access program?
11. that you have the right to be accompanied by a person of your choice to obtain information on the services?
12. that you have the right to be represented for all your recognized rights in the event you are temporarily or permanently incapacitated?