Centre de santé et de services sociaux de Témiscaming-et-de-Kipawa

Satisfaction and Complaints

The Local Service Quality and Complaints Commissioner

While every effort has been made to ensure the quality of services offered, you may be dissatisfied with the services received. If such is the case, you may report your dissatisfaction to the person responsible for the service concerned or contact the Local Service Quality and Complaints Commissioner directly by calling 819 627-9494.

The Regional Service Quality and Complaints Commissioner

If your dissatisfaction relates to ambulance services, a community health and social services organization, or a private assisted-living facility in the region, you must direct your complaint to the Regional Service Quality and Complaints Commissioner by calling 1 819 764-3264, ext. 49301 or 1 888 764-5531 (toll free).

Medical Examiner

The function of the medical examiner is to examine all complaints filed by a user or any other person in relation to a physician, dentist, or pharmacist, as well as a resident of the institution, as set out in the Act.

Assistance and Support

If you need assistance in filing your complaint, the Local Service Quality and Complaints Commissioner can assist you. You may also contact the following:

• omplaints Assistance and Support Centre of Abitibi-Témiscamingue
  1 877 767-2227
  caapat@cablevision.qc.ca
• CSSS de Témiscaming-et-de-Kipawa Users Committee 
  819 627-3385, ext. 1263
• Ressource d'Aide et d'Information en Défense des Droits (advocacy for mental health rights) (for those who are vulnerable because of their mental state)
  1 888 762-3266
  

Other Recourses

• If you are not satisfied with the findings of the Local Service Quality and Complaints Commissioner, you may contact:
  Protecteur du Citoyen (The Ombudsman)
  protecteur@protecteurducitoyen.qc.ca
  www.protecteurducitoyen.qc.ca
  1 800 463-5070